TL
Todani L

1 reviews | Active since Apr 2019

25 Apr 2021, 21:40

Vodacom is out to ruin customer's lives

After an uphill battle (months after my contract ended), I was finally able to settle and close my account with Vodacom (I even went back a month later to confirm that it's closed). Fast forward 7 months I check my credit report and my account is still open, and apparently, I'm defaulting on a settled account, my credit is tanked. This can't be legal!!! Vodacom is ruining my life because I had the audacity to take out a contract with them. At this point, legal recourse is the only way. Customer beware, be careful when taking out Vodacom products. This is a shady multi-billion rand business. Never again!

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Replies (1)
Vodacom
Vodacom's reply26 Apr 2021, 08:09
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team