Vodacom is out of SLA

I have had and still have the worst service from Vodacom fibre. On Sunday 23/08/2020 my fibre connection went down and I followed the process in logging it. Reference SR*** they helped troubleshoot what they can but nothing worked. They would then send this to more technical team to help solve this issue. 24/08/2020 Morning, I made contact with Vodacom they said someone from the fibre team will be in contact with me later today, but still nothing. I then started to make contact with their twitter handle Vodacom Support @Vodacom111 I gave them the same SR number and they wanted the MAC and S/N of my router that I provided them with. Someone did call me but still could not fix the problem. 25/08/2020 I phoned them again to find out what is happening to find out my SR number was not assigned to anyone, this was very concerning as I have now been down for 3 days and I need the connection for work and now I have to buy data to work. The twitter handle keeps on saying that "we have rep**** to your DM" but with little to information of what is happening with my fibre connection. 26/08/2020 I phoned them again and this still has not been assign to a person to help solve this and it is now out of SLA and then they had it escalated to the managers. Twitter handle still repeated the same thing that someone form the fibre team will contact you and we have rep**** to your DM. 27/08/2020 Contacted them again and it gets escalated again to some manager. I then checked and see its been assigned to Zayn Anthony. He has not contacted me. 28/08/2020 I twitter if Zayn Anthony can give feedback and update, no reply. I phoned again to find out Zayn Anthony is on leave and is not in. Now I have spent so much money on data so that I can work, and Vodacom has assigned my SR to someone who is not at work. They have already taken their monthly debit from me. Vodacom Fibre is does not care to help anyone they don't adhere to their own SLA's. Why do we have to pay for a service when there is none. Please go to my twitter @ConwayChun and see all my posts to Vodacom. That do not have service delivery.