Vodacom is out of line

I have now struggled for two months to cancel a contract at the actual contract end date (should have been 31 March) I logged the first cancellation the 5th of March. Still, every time I phone I get told my case has been escalated to a manager, but no manager is available to take my call.

First they sold me a contract under false pretenses, now I'm struggling to get rid of the old one. I have been a loyal customer since I got my first phone at age 13. Now they're making it exceptionally difficult to even like them.

Under the Consumer Protection Act I am supposed to give my notice of cancellation in writing - how am I supposed to do that if the cancellation email address as on twitter and Google does not work? I get notifications that the mail is undelivered when I sent to *** and ***.

Next time, I will not be taking out a contract. I will keep my phone and rather take out a loan if I need a new one.