IS
Irmari S

1 reviews | Active since Jul 2010

22 Nov 2020, 08:11

Vodacom is only in it for YOUR money.

Vodacom has been taking extra money from me for months and has done nothing whatsoever, through all the possible communications, to rectify the situation. Obviously there has been empty promises to fix the problem, but months end comes, and they take the same lump sum. I started to retract the payments. Still no success. I have tried communicating with them via calls emails and Facebook. NOTHING! They switched off my phone on Thursday, after giving me 7 days to make a payment. I had to phone them to ask exactly what the payment was for. I made said payment as the totals made sense. But now, apparently my next payment is going to be the incorrect one again at the end of this month?

How on earth do you figure that one out, Vodacom? I have a statement from you saying it was a mistake and you're going back to my original payment. Now you were going to sneak in that extra 1k again? Not a chance.

They are unprofessional and uncaring and they literally only care about taking your money.

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Replies (1)
Vodacom
Vodacom's reply22 Nov 2020, 08:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team