Vodacom is oncompetent
Actually a shame that 1 star is the lowest rating. I upgraded my 1 cell contract at end of July. Part of the upgrade is a promotional sim with R60 airtime monthly. UP TO NOW I HAVE NOT RECEIVED THE PROMOTIONAL SIM!!! Phoned them,,,no success, visit Vodashop who phoned...no success, tried online chat about 10 times but nr 5 is more *********** than nr 4 and number 4 is more *********** that nr 3 and so the story goes on. Was phoned a few times by a Charlene who informed me that the issue was escalated...still don't know whereto?? Vodacom is ***********...end of story.
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Vodacom's replyOfficial
14 Nov 2018, 19:34 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2018, 19:34
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Nov 2018, 08:33Dear Tony,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply15 Nov 2018, 08:33
Official
Dear Tony,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
's updateReviewer Update
15 Nov 2018, 19:10Wow. Ashwin Abdurahman for CEO!!! In under 20 minutes you managed what several other Vodacom employees couldn't do in almost 4 months! Thank you very much for your professional conduct and attitude. I hope your superiors take note.
's update15 Nov 2018, 19:10
Reviewer Update
Wow. Ashwin Abdurahman for CEO!!! In under 20 minutes you managed what several other Vodacom employees couldn't do in almost 4 months! Thank you very much for your professional conduct and attitude. I hope your superiors take note.