Vodacom is obstructive and will do everything to prevent port outs

Never join Vodacom, they are dishonest and will not release you and allow you to port out to a better SP! After a battle with the cancellations dept I eventually managed to get converted to pre-paid on 30-Nov-2023 (first attempt they just cancelled one of my bundles to make it look like it was processed as I received a "cancellation" SMS - so dishonest). When I discovered that the first request had not been processed I had to call in again and be subjected again to being told not to convert to pre-paid, blah, blah. I have the voice recording. So I have been prevented from converting to pre-paid even though I was out of contract and have been on month-to-month for the past 8 months. The latest trick is to pretend that I am owing money and give me the status of "pre-legal" so that I am still unable to port out. Vodacom was recently fined by ICASA regarding fixed-term cancellations but I am out of contract and am still being denied porting out (cancelling) so I will lay a complaint with ICASA regarding this. Your call centre lady just told me that looking at my account it was never in an overdue status (on debit order) and the current balance is R0 so she too is confused. I have never received any legal notice advising me that I owe any money to Vodacom so this is just another tactic to prevent me from leaving.