Vodacom is now a SoC?

And here we go . . . . . .

Has Vodacom changed ownership and is now a SoC? The reason for my question is because their (dis?)service levels has stooped to an even lower level - yep, I also did not think it was possible.

Since beginning April, I have been trying to get Vodacom to deliver the service that they committed to in our contractual agreement. To date, all I received is, please be patient, we are working on your ticket (but yet, I am billed for this service I am not receiving).

In January I contacted Vodacom regarding the billing on this contract - it appears they are not diligent in their billing process and would skip a month or two and then all of a sudden debit your bank account for the arrears (I suppose this occurs on the rare occasion that the accounts department decide to perform their tasks.

Today I called the billing department to yet again remind them they they have not debited my bank account for the past two months. Whilst trying to get an answer as to why Vodacom Billing is not up to speed, the gentleman on the line politely hangs up on me as his response is he does not know.

Is it time to take my issue up with ICASA?

I have a signed contract with Vodacom to provide me a service (which they cannot, as there is no coverage in my area, even though Vodacom claims via the coverage maps that there is).

The agreement also stipulates that Vodacom debits my bank account on the first of every month an amount to cover the months service fee, which they have not done.

It thus seems clear that Vodacom is not willing to honor their contractual obligations as stipulated and is thus in breach of contract. It is also clear that Vodacom is not willing to institute any changes to remedy these two issues.