Vodacom is now a full-on **** "company"

Vodacom is pretty much run like a **** business now. I recently purchased a wi-fi router and data plan from Vodacom. In the 12 years that I have been a loyal Vodacom customer, I have watched the quality of their customer care support services decline steadily, but this recent experience was the absolute worst service. First, the sales person who helped me with getting the plan **** about having cancelled the data plan I had previously. I know she **** because in latter calls other Vodacom customer care agents told me that the sales department is not able to cancel data subscriptions at all. Vodacom was only able to help with the cancellation of the old plan after I had paid for two data plans for three full months, and following countless follow-up calls. That was not all, the data and router package was supposed to include a R1000 garnish voucher. The only problem is that when Vodacom delivered the router they sent a voucher that had expired the month before I ever purchased the plan and router! When I reached out to them, their customer care agents were as *********** as ever, sending me from pillar to post. To this day, I am yet to see this matter resolved. Vodacom, you are a large company, please do better!