AT
Adri T
1 reviews | Active since Nov 2024
14 Nov 2024, 13:18
Vodacom is not worthy
I've been without internet for a week now. Been phoning every day, every time it's the same story, "we will escalate", but absolutely nothing happens. I work from home and this is totally unacceptable. First it took them 4 days to tell me they don't know what is wrong. Then I even renew my contract just to be told that after 2 days, no one can tell me when what or how I will be assisted and be able to have wifi again. What an absolute sad state for a company like Vodacom fibre. But come month end, they will take my money quick and easy. I've just had it!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Nov 2024, 14:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2024, 14:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
AT
Adri T's updateReviewer Update
14 Nov 2024, 14:29Well, atleast I got a response from Vodacom. Unfortunately I will retain my full feedback until this matter is sorted. But I must give credit for the fast reply by phone.
AT
Adri T's update14 Nov 2024, 14:29
Reviewer Update
Well, atleast I got a response from Vodacom. Unfortunately I will retain my full feedback until this matter is sorted. But I must give credit for the fast reply by phone.
AT
Adri T's updateReviewer Update
16 Nov 2024, 07:16PUBLIC UODATE (not this private nonsense). So I got the call, very nice person, and I'm sure he is trying, but not hard enough. Tech phoned, Phumlani, "oh let me see what I can do WILL GET BACK TO YOU IN AN HOUR. Nothing!!!! Next day, I phoned AGAIN. Guy tries to assist, but WILL GET BACK TO ME WITHIN AN HOUR. Guess what??NOTHING!!!! MY NEXT CALL TODAY WILL BE TO CANCEL EVERYTHING. And this Vodacom must know, if they take just 1c from my account, I will sue the heck out of them. I'm sure, looking at the tens and tens of daily complaints, more people will join. This is unacceptable and ridiculous
AT
Adri T's update16 Nov 2024, 07:16
Reviewer Update
PUBLIC UODATE (not this private nonsense). So I got the call, very nice person, and I'm sure he is trying, but not hard enough. Tech phoned, Phumlani, "oh let me see what I can do WILL GET BACK TO YOU IN AN HOUR. Nothing!!!! Next day, I phoned AGAIN. Guy tries to assist, but WILL GET BACK TO ME WITHIN AN HOUR. Guess what??NOTHING!!!! MY NEXT CALL TODAY WILL BE TO CANCEL EVERYTHING. And this Vodacom must know, if they take just 1c from my account, I will sue the heck out of them. I'm sure, looking at the tens and tens of daily complaints, more people will join. This is unacceptable and ridiculous