KT
Keitumetse T
1 reviews | Active since May 2016
24 Oct 2025, 14:45
Vodacom is not updating my payment history timeously resulting in incorrect information sent to credit bureaus
I have a fibre contract with Vodacom and pay them monthly but according to them I missed the September 2025 payment which dropped my credit score by 15 points. This is unacceptable, and the missed payments negatively affect my credit history. Can someone fix it asap!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Oct 2025, 09:08Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply25 Oct 2025, 09:08
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
Kind regards,
Vodacom Consumer Website Team
KT
Keitumetse T's updateReviewer Update
28 Oct 2025, 11:24I have unfortunately not received any call from Vodacom regarding this issue, I have for the call from their consultant but to my knowledge they have not called me back
KT
Keitumetse T's update28 Oct 2025, 11:24
Reviewer Update
I have unfortunately not received any call from Vodacom regarding this issue, I have for the call from their consultant but to my knowledge they have not called me back
KT
Keitumetse T's updateReviewer Update
03 Nov 2025, 15:25Vodacom
I have logged a complaint against you on 24.10.2025 and today is 03.11.2015, tell me why am I still waiting for your team to call me back? Is this how you treat your clients? Maybe one should consider leaving for another service provider then I wouldn’t have to deal with such incompetence!
I have logged a complaint against you on 24.10.2025 and today is 03.11.2015, tell me why am I still waiting for your team to call me back? Is this how you treat your clients? Maybe one should consider leaving for another service provider then I wouldn’t have to deal with such incompetence!
KT
Keitumetse T's update03 Nov 2025, 15:25
Reviewer Update
Vodacom
I have logged a complaint against you on 24.10.2025 and today is 03.11.2015, tell me why am I still waiting for your team to call me back? Is this how you treat your clients? Maybe one should consider leaving for another service provider then I wouldn’t have to deal with such incompetence!
I have logged a complaint against you on 24.10.2025 and today is 03.11.2015, tell me why am I still waiting for your team to call me back? Is this how you treat your clients? Maybe one should consider leaving for another service provider then I wouldn’t have to deal with such incompetence!