Vodacom is not unlocking my lines!!!

Item: Vodacom
Rating: 1
Author: Madidimalo M

My account was in arrears which i settled on Monday (19/03/2018) but my lines are still locked. I have been requesting assistance from Monday but i was transferred from one department to another. My lines are still locked. I was told this process would take 5-6 hours but it has been more than 24 hours. I am really dissatisfied with this useless network provider.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

21 Mar 2018, 08:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply21 Mar 2018, 08:55

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

08 May 2018, 10:03

Good day

We regret taking note of your experience.

Please refer to the email which we have sent for feedback on this correspondence.

We once again apologise for any inconvenience caused.

Regards

Shad

Vodacom's reply08 May 2018, 10:03