Vodacom is not the bomb.

To whom this may concern, I received a call from a Vodacom consultant who said that I qualified for an upgrade. This was on the 4/02/21,I received the phone on the 10/02/21 I was quite excited as the new Samsung Galaxy 21 was promoted to be the hot new phone & imagine my surprise when I found out that I had to pay for the charging port as the new phones do not supply them, at a cost of over R 400.00 it was a nasty surprise as I did not know this& was not told! I also was not told that if I app**** within a certain time frame I could get (very expensive) earphones as this phone also did not come with them, The new phone had a quite shocking battery life & I was having to recharge every couple of hours, imagine my horror when I took it into the Vodacom shop ,the consultant told me it was known to them that this happens with this particular phone! Nice one.. I was also not given the choice to get the pink phone & not the black one. After complaining about the phone it was collected by the Vodacom couriers (RAM) on the 9/03/21.I heard nothing for a week, when I phoned customer care I was told that the whole matter would be escalated by the lady (Catelyn) She assured me that she had a pink set & I would be receiving it soon, when I phoned again today 24/03/21 (still no contact or phone) she assured me someone would phone me back. It is now 15h00..no calls.. I have now contacted the upgrade call line & have spoken to a very nice lady (Nerisha) however I am NOT holding my breath for the promised escalation! I am the only one left in my office who has a contract with Vodacom,& quite frankly ,after this service I will no longer upgrade with them. I am VERY dissappointed at their lack of customer care ,is my one little contract/phone to small for them?