Vodacom is not serious.

Vodacom has a way of introducing the most exceptionally appalling customer service into their staff, or is this a lack of poor hiring skills?

I experienced two occasions where both of their consultants at the Vodacom 4U store in East Rand Mall. Its seems that they don't actually know their own processes.

Incident 1 - i went into their store on the 7th of September requesting a change of accounts. My own account be transferred into my name from the main account holder. We sat their for about 20min only to be told that it seems like there’s a system error and that this consultant would call me Monday/Tuesday with feedback. Needless to say i never received that call and ended up phoning him on the 12th of September requesting this feedback, only to be told once again it seems like theres a system error. I’m still waiting for that further feedback i was advised that would give me.

2nd incident- went to the store the following Saturday (14th of September) to yet again support them with business by wanting to open a new contract for the iPhone 16. Needless to say they advised i should come back the 18th because thats when we could set-up a deal. I phoned the consultant on the 17th of September who was helping me on that Saturday (Sipho) and was advised that actually they didn't know when they'd have stock and that sales are only going to happen on the 20th of September and then the conversation was abruptly stopped as Sipho advised that he had to go because there was a client and he’d call me back in 5min. Now from experience, the typical vodacom interaction doesn't take 5 min, sometimes you there for 25min to at least 2 hours depending on the circumstance. Needless to say Sipho did not call back after 5 minutes, telling me that he actually doesn't want to provide proper customer service and doesn't really know his facts.

I am planning on taking mine and my family’s business to MTN. Keeping in mind, we’ve been with Vodacom for 26 years.