KM
Khanyi M
1 reviews | Active since Apr 2014
17 Nov 2020, 14:45
Vodacom is not resolving my internet connection
It’s me again. My internet service is down again. I logged a call on 15/11/2020 SR ***. The status is still on New although someone via Vodacom Twitter has been attempting to assist me via DM but it’s Day 2 and we still do not have internet connection.
We need internet connection.
This is the last DM I received from Vodacom via Twitter at 08:43 this morning: Hi Apologies for any inconvenience caused. Your request is currently in hand with our Technical Team. They are investigating with provide urgent feedback.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
17 Nov 2020, 17:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Nov 2020, 17:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Khanyi M's updateReviewer Update
17 Nov 2020, 19:19This is the 2nd time in a month that we have internet connection issues but what aggravates is your TAT in resolving our connection issues. What do you even mean by due course, such an ambiguous term. This is our 3rd night without internet connection.
I am very frustrated client because your after-sales service is appalling.
I am very frustrated client because your after-sales service is appalling.
KM
Khanyi M's update17 Nov 2020, 19:19
Reviewer Update
This is the 2nd time in a month that we have internet connection issues but what aggravates is your TAT in resolving our connection issues. What do you even mean by due course, such an ambiguous term. This is our 3rd night without internet connection.
I am very frustrated client because your after-sales service is appalling.
I am very frustrated client because your after-sales service is appalling.
KM
Khanyi M's updateReviewer Update
18 Nov 2020, 12:14Dear Vodacom,
When is your Social Media team planning on contacting me? I have BEEN waiting.
When is your Social Media team planning on contacting me? I have BEEN waiting.
KM
Khanyi M's update18 Nov 2020, 12:14
Reviewer Update
Dear Vodacom,
When is your Social Media team planning on contacting me? I have BEEN waiting.
When is your Social Media team planning on contacting me? I have BEEN waiting.
KM
Khanyi M's updateReviewer Update
18 Nov 2020, 16:33It’s now 16:30 and none has contacted me to help resolve the internet connection. What is going on with Vodacom? How long must we wait before we get assisted?
This is tiring.
This is tiring.
KM
Khanyi M's update18 Nov 2020, 16:33
Reviewer Update
It’s now 16:30 and none has contacted me to help resolve the internet connection. What is going on with Vodacom? How long must we wait before we get assisted?
This is tiring.
This is tiring.
KM
Khanyi M's updateReviewer Update
19 Nov 2020, 06:10When will I be contacted? Your SM Team just sent me this useless DM at 18:37
We understand your frustration. Your query is in hand with our team who will provide feedback as soon as it's available.
How long does it take for you to fix connection issues. We logged a request on Sunday, it is now Thursday. The status has not changed.
We understand your frustration. Your query is in hand with our team who will provide feedback as soon as it's available.
How long does it take for you to fix connection issues. We logged a request on Sunday, it is now Thursday. The status has not changed.
KM
Khanyi M's update19 Nov 2020, 06:10
Reviewer Update
When will I be contacted? Your SM Team just sent me this useless DM at 18:37
We understand your frustration. Your query is in hand with our team who will provide feedback as soon as it's available.
How long does it take for you to fix connection issues. We logged a request on Sunday, it is now Thursday. The status has not changed.
We understand your frustration. Your query is in hand with our team who will provide feedback as soon as it's available.
How long does it take for you to fix connection issues. We logged a request on Sunday, it is now Thursday. The status has not changed.
KM
Khanyi M's updateReviewer Update
21 Nov 2020, 13:50THIS IS OUR 7TH DAY WITHOUT INTERNET CONNECTION.
After my 6th attempt of phoning Vodacom on *** yesterday, I was informed that my service request was escalated to Nokia technicians to come to our house & resolve our internet connection. These technicians have a 72 hour TAT to attend to escalations and this excludes weekends.
So the only time a technician is going to attend to my service request will be next week Wednesday/ Thursday if we’re lucky.
Prior to this 6th, I’d spoken to Lisa at 10:09AM she hung up on me whilst she was ‘transferring’ my call to a Manager.
I then spoke to Sindi at 10:21AM. She told me that the SR was escalated to the Network Team. And that someone will contact me shortly.
I phoned again at 15:14 and spoke to another Sindi. She made me hold on for morethan 10 minutes so I ended the call and phoned again at 15:25 someone answered the call but kept quiet.
I phoned again at 15:23 and I spoke to Brandon Boer who sounded like he was willing to assist. He even promised to call me once he has spoken to the technician. Alas he never phoned me back. That is how I ended phoning Vodacom for the 6th time in a day and Nosipho told me the SR has been changed to OPEN. This means it was on New Status since Sunday.
Saying that Vodacom’s after sales service is the pits, it’s an understatement.
Another week of missed lessons for my children. Another week of our business being affected but who cares, as long as Vodacom allows me to claim for the downtime, right?
Pathetic!
After my 6th attempt of phoning Vodacom on *** yesterday, I was informed that my service request was escalated to Nokia technicians to come to our house & resolve our internet connection. These technicians have a 72 hour TAT to attend to escalations and this excludes weekends.
So the only time a technician is going to attend to my service request will be next week Wednesday/ Thursday if we’re lucky.
Prior to this 6th, I’d spoken to Lisa at 10:09AM she hung up on me whilst she was ‘transferring’ my call to a Manager.
I then spoke to Sindi at 10:21AM. She told me that the SR was escalated to the Network Team. And that someone will contact me shortly.
I phoned again at 15:14 and spoke to another Sindi. She made me hold on for morethan 10 minutes so I ended the call and phoned again at 15:25 someone answered the call but kept quiet.
I phoned again at 15:23 and I spoke to Brandon Boer who sounded like he was willing to assist. He even promised to call me once he has spoken to the technician. Alas he never phoned me back. That is how I ended phoning Vodacom for the 6th time in a day and Nosipho told me the SR has been changed to OPEN. This means it was on New Status since Sunday.
Saying that Vodacom’s after sales service is the pits, it’s an understatement.
Another week of missed lessons for my children. Another week of our business being affected but who cares, as long as Vodacom allows me to claim for the downtime, right?
Pathetic!
KM
Khanyi M's update21 Nov 2020, 13:50
Reviewer Update
THIS IS OUR 7TH DAY WITHOUT INTERNET CONNECTION.
After my 6th attempt of phoning Vodacom on *** yesterday, I was informed that my service request was escalated to Nokia technicians to come to our house & resolve our internet connection. These technicians have a 72 hour TAT to attend to escalations and this excludes weekends.
So the only time a technician is going to attend to my service request will be next week Wednesday/ Thursday if we’re lucky.
Prior to this 6th, I’d spoken to Lisa at 10:09AM she hung up on me whilst she was ‘transferring’ my call to a Manager.
I then spoke to Sindi at 10:21AM. She told me that the SR was escalated to the Network Team. And that someone will contact me shortly.
I phoned again at 15:14 and spoke to another Sindi. She made me hold on for morethan 10 minutes so I ended the call and phoned again at 15:25 someone answered the call but kept quiet.
I phoned again at 15:23 and I spoke to Brandon Boer who sounded like he was willing to assist. He even promised to call me once he has spoken to the technician. Alas he never phoned me back. That is how I ended phoning Vodacom for the 6th time in a day and Nosipho told me the SR has been changed to OPEN. This means it was on New Status since Sunday.
Saying that Vodacom’s after sales service is the pits, it’s an understatement.
Another week of missed lessons for my children. Another week of our business being affected but who cares, as long as Vodacom allows me to claim for the downtime, right?
Pathetic!
After my 6th attempt of phoning Vodacom on *** yesterday, I was informed that my service request was escalated to Nokia technicians to come to our house & resolve our internet connection. These technicians have a 72 hour TAT to attend to escalations and this excludes weekends.
So the only time a technician is going to attend to my service request will be next week Wednesday/ Thursday if we’re lucky.
Prior to this 6th, I’d spoken to Lisa at 10:09AM she hung up on me whilst she was ‘transferring’ my call to a Manager.
I then spoke to Sindi at 10:21AM. She told me that the SR was escalated to the Network Team. And that someone will contact me shortly.
I phoned again at 15:14 and spoke to another Sindi. She made me hold on for morethan 10 minutes so I ended the call and phoned again at 15:25 someone answered the call but kept quiet.
I phoned again at 15:23 and I spoke to Brandon Boer who sounded like he was willing to assist. He even promised to call me once he has spoken to the technician. Alas he never phoned me back. That is how I ended phoning Vodacom for the 6th time in a day and Nosipho told me the SR has been changed to OPEN. This means it was on New Status since Sunday.
Saying that Vodacom’s after sales service is the pits, it’s an understatement.
Another week of missed lessons for my children. Another week of our business being affected but who cares, as long as Vodacom allows me to claim for the downtime, right?
Pathetic!