1 reviews | Active since Jun 2012
Vodacom is not interested in providing decent service to clients.
I went to a Vodscom outlet to upgrade to a double deal, which was 2 x iphone 8 64 GB. This is week 3 and I still am no closer to receiving the deal. The first week they sent 2 phones that were not on the deal - 256 GB models. I also wanted to add an apple watch to the deal. This has been waiting at the shop all this time. A week after the fiasco with the phones, I am being told that the shop received ONLY ONE iphone 8 64 GB. What is the problem? Which Vodacom department is the *********** one? How difficult is it to send the right order to the outlet?? If you do not have stock, why do you offer the deal?? If you do not have stock, why do you jot inform the customer?? This phone was supposed to be a birthday gift to my granddaughter, the only deal that I can afford. Weeks later she still does not have a phone and Vodacom cannot tell me what is going on. The staff at the branch are very friendly and helpful, but they are reliant on Vodacom to supply stock.
I have since neen in contact with online upgrades, WHO ARE ONLY AVAILABLE DURING WORKING HOURS.
THEY COULD NOT GIVE ME THE DEAL THAT I WAS LOOKING FOR, EVEN THOUGH THE SAME DEAL CAN BE DONE AT THE BRANCH (IF ONLY THE BRANCH WOULD BE GIVEN STOCK!!!!)
I then took a toned down deal, which is PENDING. When I wanted to cancel this deal a day later to go back to the store, who was at least trying to get the stock, so thwy could give mw the original deal, I was told that they could not process it, because THE PENDING DEAL HAD TO BE CANCELLED AT HEAD OFFICE, WHO ARE ONLY AVAILABLE DURING OFFICE HOURS AND HAVE A TURNAROUND TIME OF AT LEAST 3 WORKING DAYS!!!
How pathetic! I am advising EVERYBODY NOT to DO BUSINESS WITH VODACOM. THEY DO NOT CARE ABOUT CUSTOMERS.
I have since neen in contact with online upgrades, WHO ARE ONLY AVAILABLE DURING WORKING HOURS.
THEY COULD NOT GIVE ME THE DEAL THAT I WAS LOOKING FOR, EVEN THOUGH THE SAME DEAL CAN BE DONE AT THE BRANCH (IF ONLY THE BRANCH WOULD BE GIVEN STOCK!!!!)
I then took a toned down deal, which is PENDING. When I wanted to cancel this deal a day later to go back to the store, who was at least trying to get the stock, so thwy could give mw the original deal, I was told that they could not process it, because THE PENDING DEAL HAD TO BE CANCELLED AT HEAD OFFICE, WHO ARE ONLY AVAILABLE DURING OFFICE HOURS AND HAVE A TURNAROUND TIME OF AT LEAST 3 WORKING DAYS!!!
How pathetic! I am advising EVERYBODY NOT to DO BUSINESS WITH VODACOM. THEY DO NOT CARE ABOUT CUSTOMERS.