Vodacom Is Not Interested in my Queries

<p>On the 1st of October R6 287.82 went off my account and is my Vodacom Bill, I queried for the first time on the 3rd of October wondering why my bill was so high, after a consultant at the call centre advised me that I ran out of data but no notification Sms was sent from their side i felt it was unfair because i normally repurchase data bundel as soon as as I am out of Data. So why should I pay for their mistake? She said that someone will contact me within 48 hours to discuss this matter and find a solution. A week later no one phoned so I gave them another call and heard exactly the same story and they dont know why someone hasnt phoned, another week went by, I then phoned in and spoke to a supervisor and he said he will make sure someone phones. After this disgusiting 3 weeks of Vodacom service another week went by and no phone call. I am now fed up and do not know what to do? The level of service is nothing but disgusting, hence they are the first to run debit orders? Is a client who averages a R2 500 vodacom bill not valuable enough to answer queries?</p>