VODACOM IS NOT INTERESTED!!!!

I have been a client of Vodacom for many years. I called Vodacom shortly before the end of my contract to enquire knowing my contract was coming to an end as to what the options were. I was advised in conversation that if I do not upgrade my monthly payment would be lower as I would not be paying for a phone. To my surprise when my contract was over I received a bill with an increase in monthly payments. It was explained to me when I called in that it was in fact because the discount on my ending contract had elapsed and that it was in the fine print. BE WARNED IF VODACOM GIVES YOU A DISCOUNTED DEAL TO RETAIN YOU THEY WILL ELUDE YOU AT THE END OF THE TERM TO TRY MAKE THEIR MONEY BACK.

Retentions again in an attempt to retain me offered me a better deal. I subsequently had to pay the extra amount as it took Vodacom another month to get me signed down to another contract. Vodacom Retentions SINE AND TEAM LEADER ISHMAEL MATSHOTYANA made me promises they could not keep including a refund and a new discounted contract which have both not happened. It seems that the head doesn't know what the tail is doing at Vodacom, I repetitively mailed the team leader for an update and only got a response when I asked if he was still working at Vodacom, I am not sure why Vodacom has treated me as they have but truly feel that I am not valued as their client.