VODACOM IS NOT HONEST

VERY VERY BAD Vodacom 2 years ago I upgrade one of my 6 contracts at vodashop Kolonnade and got a new P Smart handset with the accident insurance. A month later the screen break I went there and the person said I had no insurance. Yesterday Vodacom call me to upgrade and explain to me that I did pay for the insurance for 2 years. Okay today I went back to the same shop and the person told me yes I did have the insurance but he can't help me because the sim card was not in that phone REALLY WHAT IS THIS the person know it was a upgrade on my laptop so all the sims is MYNE ANYWAY. THEY JUST LOOK FOR A REASON NOT TO PAY SO THEY STEEL THE MONEY. I am a 20 year customer and that's how they treat me.