Vodacom is not forthcoming

A vodacom contract was taken a couple of years ago. An operator called to ask if we wanted to extend the contract and we declined So this contract was cancelled 2 months before the time thinking we are giving enough notice What a horrible mistake A debit order was taken on the 25 th month of a 24 month contract We contacted vodacom and we were promised a credit would ensue Clearly that did not happen It was a fight up and down via phoning and emailing in which we returned the payment back via the bank Anyway an email was finally sent saying all was fine we owe zero Now 2 years later we owe one month I have begged for a full detailed account proving we missed a month but all I get are debt collectors phoning but they refuse to provide me with the proof of outstanding amount They don’t send this because their case falls apart So please people don’t take a contract with vodacom because I have realised they get very sour when people cancel so they wait a long while knowing people don’t keep paperwork for an account that was cancelled and they then want to ****** money from the people This happened to my brother and my husband cancelled an account with them 10 years ago paid the amount that was provided by vodacom and when he went to get this account we had to prove we paid because vodacom never cleared it on their side which we now realise is their modus operandi luckily we kept the papers and the first thing the employee said was wow can’t believe you kept the papers all this time Can you imagine if we did not So please people they count on you not keeping paperwork So keep it in a safe place or in a bank safe deposit box cos because of vodacom that now becomes the most valuable thing in life Finally, rather buy a cellphone on an Edgar’s account or Truworths etc they are above board you can see your account and when you pay finished it is finished Leave the contracts that is where they wait for you like a lion in the grass and to find anyone to help with this issue is searching for a needle in a haystack