Vodacom is not deaf friendly

Item: Vodacom
Rating: 1
Author: Nathan M

I am unable to get into touch with Vodacom because you offer nothing for deaf people. I can't email you and you AI bot is incredibly stupid.

I just want to email and find out why you increased my contract price without my knowledge and permission.

It's so poor that you have nothing in place for deaf people to contact you.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

26 Apr 2024, 10:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply26 Apr 2024, 10:18

Official