Vodacom is not customer friendly and bad service delivery

If I could give zero stars ...I would.I've been without fiber from the 1st of August.When I phone they told my that due to an update my account was deleted. I did not ask for it.They told me to create a new account and need a new router.Filled in everything.....still waiting for fiber.This is unacceptable. This was a fault on their side but I need to suffer.And paying for a service I am not receiving.