Vodacom is not a honest institution.

To cancel Vodacom contract is a nightmare

I am writing to express my extreme frustration regarding the ongoing issues with the cancellation and conversion of my Vodacom accounts, despite multiple attempts to resolve this.

On March 5th, I requested the cancellation of all my Vodacom contract accounts. I was told that one specific number, [Phone Number], would continue running until July 2025, but I specifically asked for it to be converted to prepaid service. Despite this, I continue to receive contract statements and unexpected bills.

Since March, I have been attempting to confirm the changes:

- I received a call from Busi, who promised assistance two weeks ago, but I have not received any feedback. Instead, I received another statement. - On October 9th, I spoke with Lela Nkosi, who confirmed that all accounts were cancelled and that [Phone Number] was set to be converted to prepaid. Nothing resulted from this conversation. - Today, I spoke with Sinalo Sngwenya [Phone Number], who stated she could not assist me because the account is in arrears. This is unacceptable, as the account should have been cancelled or converted to prepaid as requested. - After trying to dial [Phone Number] several times, I spoke with Leba Duze, who was attempting to help before the call disconnected. When I tried to call back, the office was closed.

As a 79-year-old, I rely on clear and effective communication, and this protracted process is highly stressful. My understanding is that the accounts should have been cancelled or converted to prepaid, which means the subsequent bills should not have been generated. I use only Wi-Fi now and need this contract issue resolved immediately.

I request immediate confirmation that the cancellation of all contracts has been processed and that [Phone Number] has been successfully converted to prepaid status, effective from the date of my original request in March. Please also provide a revised statement reflecting the appropriate changes.

I look forward to an immediate resolution.