tT
thabile T

1 reviews | Active since Nov 2018

12 Nov 2019, 13:37

Vodacom is not a good sales company to South Africa.

Hello Peter in August 2019 it the 16th I was call by vodacom offering me data for R199 per month and they told me that I won't pay for August they will debit the money at the end of September, I was happy cause I need more data for my family, they came to my work place on the third day to deliver the sim card only and I gave them the required documents on the 29th of August 2919 they debited R205 from my account and I reverse it cause it was not the agreement, from the beginning of September 2019 I didn't use the sim card cause they were ripping me off on the 29 of September 2019 they forwarded a statement advising that I'm owing R799 I forwarded emails to vodacom costumer care I didn't get any response from them. Kindly assist cause I started to their data in mid August and I never used it again and it's always in my purse. Kindly Assist

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Replies (1)
Vodacom
Vodacom's reply12 Nov 2019, 14:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team