TL
Tshepo L

1 reviews | Active since May 2019

20 Oct 2020, 23:22

Vodacom is not a good company at all

I had a cellphone contract with the vodacom in 2017 /08/23 which ended in 2019/08/23,unfortunately I payed up late November 25 and decided to cancel the contract, in 2020 March I got a call from vodacom layer's saying my file has been handed over because I ddnt finish to pay my contract,Draaf and Bernard called me, and still sending harassing statements I asked them to send me my statement from 2017 till 2019, they never did but sending gassing statements and then, vodacom has destroyed my credit record using their false statement, unfortunately they refuse to retrieve my statement in order for to prove myself that I am not owing they saying they have handed to their lawyers which can't prove how am I owing them all the send me is this short statement but fortunately it shows that I have paid them up

0
Replies (2)
Vodacom
Vodacom's reply21 Oct 2020, 07:24
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
TL
Tshepo L's update22 Oct 2020, 14:14
Reviewer Update
The guy /consultant that called me gave me a number to call, but they said they cannot recognise my ID no, as they are saying I received airtime,which I did not receive, I lodged dispute in January and the account was closed , but your statement here says I'm owing February, March what u saying isn't making sense your service is bad