Vodacom IS NOT a Fibre service provider

Oh where to begin...

I have not had one single positive experience with Vodacom Fibre. This Fibre was offered to me with the company I work for (as I work from home) but if this was a personal account, I would have cancelled it within hours of interacting with Vodacom. I feel like I am in a never ending queue at Home Affairs, not knowing what to do or where to go.

First: When I tried to have FIbre installed at my previous address for September, I start the process in July (to make sure there was enough time to get everything sorted). By mid October I still didn't have Fibre installed so I cancelled the process.

I called the *** number and spoke to different consultants but ALL of them either transfer me to different numbers or say "we have logged a service request and the technical team will contact you with support".

Second: When moving to a new address in December, I tried again. This time in mid November. Fibre was installed last week (mid-January). Multiple phone calls to multiple numbers did not help.

I received the famous "we have logged a service request and the technical team will contact you with support".

Third: Fibre connection is intermittent (mostly down) so I cannot do anything.

I have made two phone calls and received the famous "we have logged a service request and the technical team will contact you with support".

TO THIS DAY I have not received one SINGLE phone call or email from Vodacom technical support about ANYTHING. I have contacted account managers and regional managers and all I get is a sorry, I will follow up...

Vodacom CLEARLY were NOT ready to enter the Fibre industry. Whoever thought they could is living with unicorns.

Please look at the rating they have received...

How are they allowed to operate?