SP
Sharon P

1 reviews | Active since Jul 2023

18 Jul 2023, 09:53

Vodacom is Nonsense

I took out a contract phone from vodacom online. They called me. Everything went well I didn't wait long for the phone. However the problem started when I had my phone. I didn't know that the sales consultant failed to share the billing part properly with me. He left out a lot information. One of them that I would be charged an additional R152 once off. I had know idea they deducted it from my account this is outside of what I am suppose to pay for the phone.. I could only receive unknown calls. When I asked vodacom to fix that I was tod that in order for me to see who is calling Me I have to pay R9 monthly. He put on an open line without getting my consent. I wasn't aware of it until I saw that the charges are just increasing. I feel like vodacom could've done better. I regret taking out a contract.

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Replies (2)
Vodacom
Vodacom's reply18 Jul 2023, 10:07
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply18 Jul 2023, 10:07
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team