VODACOM IS NONSENSE

Friday night I was promised a call back which still has not happened. I called in to *** and explained to Sarah who hung up on me after I had explained my problem. I called in again and spoke to Sikelelwa who has no clue as to what is happening. She even told me there is a R300 I am owing and she has no clue what it’s for. She further went on to say I should not be using the Vodacom app as it gives out wrong information (it is not reliable), so why are we advised to download this unreliable app? I requested an escalation again and she said Thomas will call me back in 48hrs. She said there was nothing further she could help me with but she basically could not give any information and said she doesn’t know why my line is suspended. So I ask, if none of the 4 agents I have spoken to so far regarding this matter don’t know what to do where will I get assistance? Your agents demonstrate an unwillingness to help that says to me there are no repercussions for this poor to none service. It is Sunday now and still no no one has addressed any of my issues, clearly there is no accountability. I will definitely part ways with this nonsense company!!!