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Alynn D

1 reviews | Active since Nov 2013

22 Mar 2024, 16:46

Vodacom is ******* nonsense.

Yooooh vodacom would be the death of us.how can a phone be at the shop and not loaded on the system. My phone insurance got approved was happy called Springs mall shop to check if they have a Samsung A55 5g which they said they have even asked if i need it on contract or cash which i said its a claim payout was told by Lerato they have 3 of them went straight to the shop to get the phone only to be told i cant get the A55 5G its a new phone its not loaded on the system who is suppose to load it why is the phone on display if its not loaded on the system now the sales consultant Lerato was forcing me to take something that i dnt want just becoz she wants to push sales. What ****es me is i drove there happy thinking i will get my phonne wats worse is i phoned the shop before i went there of which i informed lerato that i would be taking a phone under claim pay out she could have noted the phone i want is not loaded on the system.Am angry am ****ed am frustrated what happened to Vodacom it used to be the best but currently we suffering becoz of Nkosana #Please came me guy. Whats worse even the manager ddnt bother helping or is it becoz am an African.

0
Replies (3)
Vodacom
Vodacom's reply23 Mar 2024, 08:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
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Alynn D's update24 Mar 2024, 15:06
Reviewer Update
Till today i havent received feed back from vodacom its like they dont us as their customers crc
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Alynn D's update03 Apr 2024, 16:32
Reviewer Update
Thank you for attending the query was expecting a call from Springs Mall Vodacom 3/4/2024 today for Feedback but it seems they forgot about calling me.