RR
Randhir R

1 reviews | Active since Oct 2022

17 Oct 2022, 15:56

Vodacom is no help. Worst providers

My partner and i signed up for a contract with Vodacom @ game in Kolanade Mall in 2019 February for a Cell Phone and a Game Voucher airtime that comes with it for 24 months. The Cellphone was then ****** in the same year not to long from taking the contract out. Our Contract was suppose to end in March 2021 as it was for 24 months. We had not been contacted regarding the renewal or Termination of the contract even though Vodacom has our contact details that we submitted when we app****. upon further noticing that they continued to debit our account long after the contract should have ended we attempted in May 2021 to cancel and they did not comply and then had an written cancellation and still without prevail they continued. VODACOM ARE ******* . Up to date we still have no communication regarding our cancellation and refund as it is *********. Vodacom please pay me back my money or i will take legal action.

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Replies (2)
Vodacom
Vodacom's reply17 Oct 2022, 16:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RR
Randhir R's update17 Oct 2022, 16:05
Reviewer Update
To whom it may concern

I have escalated to the Ombudsman.

We do not WANT to speak to consultants.

We want the Management team involved.

Please make contact to *** Hashendrie.

You make great efforts by replying on Hello Peter but never made efforts in corresponding via our telephonic calls or emails.

Disgusting.

Regards