*Vodacom Is Never to Be Trusted: Their Promises Mean Nothing*

Vodacom Has Still Failed Me — Deeply Hurt & Disappointed

I am writing this follow-up because Vodacom STILL has not resolved my issue, and the frustration has become unbearable.

After being a loyal customer for over 20 years, I never thought I would reach a point where I regret ever trusting this network. I have been with Vodacom since 2004, always paid my bills, always stayed committed — and now, when I am older, frail, and need reliable communication more than ever, Vodacom has completely failed me.

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Broken Promises

After my first HelloPeter complaint, Nadeem contacted me and promised feedback within 5 days. Just like every other promise Vodacom has made — nothing happened.

Because of Vodacom’s negligence, I am unable to communicate freely with my family. At a time when staying connected brings comfort, safety, and peace of mind, Vodacom has left me stranded. I feel ignored and disrespected.

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The Issue (Still Not Resolved)

My R1 065.94 unexpiring airtime — which I paid for myself — disappeared immediately after an upgrade I did not fully understand or authorise in that way.

Despite multiple calls and numerous agents, nothing has been fixed.

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References • Main Ref: *** • RCO: 731953 • RCO: 732746

These RCO numbers relate to recordings from 07 October 2025, with the Mondo Vodacom Reward Department — who also promised to call back and never did.

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What I Am Demanding (Again) 1. Immediate return to my previous plan: Red Flexi 300 2. Full restoration of my R1 065.94 unexpiring airtime 3. A proper explanation and accountability 4. Urgent action — no more empty promises

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My Final Words to Vodacom

I am deeply disappointed, angry, and hurt. I never expected the network I trusted for decades to abandon me at a time when I need communication the most.

Vodacom has pushed me to the edge of my patience and dignity. I will not be ignored any longer. Fix this — immediately.

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Name: Mme Manana Contact: +***0