Vodacom is my worst nightmare

In March I did a online upgrade due to the fact that the Vodacom shops did not have the phone I was looking for. The consultant was friendly and help me do a upgrade. Told me the phone will be delivered in 3 working days. The 4th day I phoned to find out regarding the phone. No upgrade was on their system, could not explain why it was not loaded. Then I did the whole upgrade again. Waited 3 days phoned again. Sorry they do not have the phone in the colour that I requested. Not letting me know that there was no delivering. I then cancelled the upgrade, went to MTN, got my phone in the colour that I wanted, even cheaper.

Then started the process of cancelling the contract. Phoned 4 times different dates to cancel this contract. Everytime the same thing. NO CANCELLATION was requested. Phoned again today no cancellation was requested another 30days notice. THIS IS HOW VODACOM ***** YOUR MONEY. They do not load the cancellations so that they can keep on withdrawing the premium each month.

I even get a call from their customer service to ask if I want to do a upgrade on this number that I keep on requesting to be cancelled.

I am done with Vodacom. Hopefully tomorrow when I phone, I will find that a request is being lodge to cancel the contract that ended in November 2017.