Vodacom is my ISP for the Vuma fiber I purchased beginning of the month

Vodacom is my ISP for the Vuma fiber I purchased beginning of the month. The full amount has been paid but it’s been two weeks with no activation and no internet. I have tried by all means both on Vodacom and Vuma and nobody cares to help. I chose Vodacom as the ISP due to their reputation as a respected brand. It’s shocking that a company of this stature can commit what now can only be described as *****. Services paid for, services not delivered. Surely I can go to the police at this point and open a case against both Vuma and Vodacom because this is ridiculous