RJ
Riaan J

1 reviews | Active since Feb 2023

24 Dec 2024, 08:09

Vodacom is misleading customers

Vodacom is *****ulently misleading customers into migrating to more expensive contracts. They contacted me and informed me that 2 of my contracts can be migrated to better packages with no extra cost whatsoever, in fact my monthly premiums would be less than what it currently is. Only to find out when I looked at my bill that it is more than R100 per month per contract more. I have called them regarding this and the consultant informed me that I will be switched back to my original packages. I told them to listen to the recorded calls...I will not pay more than my normal installment. Yet, they are still billing me more. Be ware of vodacom, they are dishonest, misleading and con customers into higher more expensive packages.

0
Replies (1)
Vodacom
Vodacom's reply24 Dec 2024, 09:57
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team