KM
Kuvhwana M
1 reviews | Active since Mar 2024
29 Mar 2024, 08:49
Vodacom is misleading and terrible customer experience
Vodacom misled me into signing a contract which did not fulfill my needs. Within 15days i called cancellation *** and logged several calls. Its now 6months and vodacom continue bill me and is impacting my credit record. Vodacom has set a trap for customers to sign contract thereafter cancellations is NOT possible. I have logged calls weekly, sent emails to every cancellations department i could find to no avail.
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Vodacom's replyOfficial
29 Mar 2024, 09:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Mar 2024, 09:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Kuvhwana M's updateReviewer Update
21 May 2024, 21:32Dear Vodacom Team, please note contract is still NOT cancelled despite having requested cancellation within 10days of taking the contract. Vodacom is still billing me causing negative impact to my credit record. Vodacom has become a nightmare of bad promise abd bad service. Vodacom pls pls Cancel your useless contract from my name.
KM
Kuvhwana M's update21 May 2024, 21:32
Reviewer Update
Dear Vodacom Team, please note contract is still NOT cancelled despite having requested cancellation within 10days of taking the contract. Vodacom is still billing me causing negative impact to my credit record. Vodacom has become a nightmare of bad promise abd bad service. Vodacom pls pls Cancel your useless contract from my name.