CM
Chenelle M

1 reviews | Active since Jan 2023

13 Jan 2023, 10:24

Vodacom is misleading!!!!

1 star is even too much for vodacom! The service is up to * ! We have had so many problems with them since December 2022! Phone and phone and phone to try and sort the problem out and nothing happens! They will escalate it and then just nothing gets done from there...

Sales consultants quick to sell you the wrong product and mislead you so that they can put a sale through! They say if you not happy you can cancel in the 1st 7 days... but then still bill you for it! For something that isn't even with us anymore! We have sent it back! Billing us almost dubble for existing contracts that they said if we do a migration it will be R10 more... not R410!

So disappointing as we have been loyal clients for years! I want to cancel every single one of my contracts with them! The agent who "sold" the wrong product can pay for the early cancelation as I am not paying a cent to vodacom again!!!!! We keep on phoning trying to sort this out but enough is enough!

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Replies (1)
Vodacom
Vodacom's reply13 Jan 2023, 14:23
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team