MM
Mbali M
1 reviews | Active since Feb 2021
14 Nov 2023, 17:23
Vodacom is ****ming me
I’ve been a loyal customer for more than 5 years. I renewed my contract for a better deal this year and it’s been hell. They added cost, subscribed me in things I didn’t request. When I call they say they will get a manager to call back but no luck. I took a R80.00 data contract but I’ve been charge R200 per month then this month close to R400 because they opted me on things I didn’t want. I’m frustrated with what is happening and they don’t care. They are ****ming me, for months now.
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Replies (2)
Vodacom's replyOfficial
15 Nov 2023, 07:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Nov 2023, 07:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MM
Mbali M's updateReviewer Update
15 Nov 2023, 14:43Vodacom agent just called me a ****!! 4 different agents calling me with no resolution but to be insulted. I’ve never experienced such s****py service before. I’ve been on hold for more than 30 minutes today, was on a 1hour call yesterday but still no resolution. I’m fed up🚮
MM
Mbali M's update15 Nov 2023, 14:43
Reviewer Update
Vodacom agent just called me a ****!! 4 different agents calling me with no resolution but to be insulted. I’ve never experienced such s****py service before. I’ve been on hold for more than 30 minutes today, was on a 1hour call yesterday but still no resolution. I’m fed up🚮