Vodacom is MIA

Emails are being sent and messages are being sent, yet no one can contact me to answer the below questions. I have requested that for all my contracts to be cancelled with Vodacom as i am not getting any joy from Vodacom with their customer services. Can someone please respond to my questions.

Please advise why do I need to make payment arrangements to pay the amount of R4257,where as Vodacom did not ensure that the debit order is reinstated? This is unacceptable, can someone please contact me and explain to me the reason, why: 1. The agent did not create the debit date as per initial request 2. Why everytime when I phoned in to confirm if the debit order was created there is no answer in the collections department and no one calls me back 3. When I requested for the one contract to be cancelled months ago it was not done and even when being transferred to the collections department there was no answer and no one bothered to call me back. Please advise why no one has contact me from Vodacom to discuss my query all I get is messages stating that the contact will be cancelled within in 30 days and that I need to payment arrangements.

Urgent feedback would be appreciated