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Tebello M
1 reviews | Active since Aug 2019
10 Oct 2022, 14:50
VODACOM IS MESSING UP MY CREDIT PROFILE: CONTRAC EXTENTION WITHOUT KNOWLEDGE
Vodacom is messing up my credit profile. They failed to debit my wife account for almost five months and only find out in August that they handed the account to attorneys. This three numbers contract was ending end of July 2022. I settled all the amount due with MBD Attorneys and told them to convert the numbers to prepaid. However, they failed then the billed me for R480.95 for September 2022. I called four times in September and three times in October 2022 just to ensure that the numbers are converted to prepaid. Today when I got an invoice for them once again failing to debit the R480.95 which I had to do an EFT. Now I am told one contract has been extended until December 2022 without my knowledge or agreement. The other two numbers have been converted to prepaid. Why did Vodacom extend my contract or renew it. Now my bank decline just an account changes due to this Vodacom mess.
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Replies (3)
Vodacom's replyOfficial
10 Oct 2022, 16:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Oct 2022, 16:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tebello M's updateReviewer Update
12 Oct 2022, 08:06Vodacom I am still waiting for the call as promised. Vodacom is not to be trusted and if they continue like this I will have to get my lawyers in order to ensure one one of my contract was extended without my consent. This is my reference number is EC-1EMQ-2DCKUI from your Legal Department who is also failing to resolve this matter. Another one for 12 September, EC-1EK0-1OC90J; 11 September, EC-1EJZ-3B7JI7; 7 September, EC-1EJT-224MWJ; 13 September, 002DNaHHN2W5D45F, 7 September, 002DDaHH0QARR1QD; 5 September, EC-1EJT-224MWJ.
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Tebello M's update12 Oct 2022, 08:06
Reviewer Update
Vodacom I am still waiting for the call as promised. Vodacom is not to be trusted and if they continue like this I will have to get my lawyers in order to ensure one one of my contract was extended without my consent. This is my reference number is EC-1EMQ-2DCKUI from your Legal Department who is also failing to resolve this matter. Another one for 12 September, EC-1EK0-1OC90J; 11 September, EC-1EJZ-3B7JI7; 7 September, EC-1EJT-224MWJ; 13 September, 002DNaHHN2W5D45F, 7 September, 002DDaHH0QARR1QD; 5 September, EC-1EJT-224MWJ.
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Tebello M's updateReviewer Update
12 Oct 2022, 08:49 Vodacom is messing up my credit profile because the account is in my name but bank details are for my wife. They failed to debit my wife's account for almost five months and only found out in August when they handed the account to attorneys. The attorneys called me and we made arrangements to settle all the outstanding amounts. This contract pertains to three numbers whose contracts were ending at the end of July 2022.
I settled all the amount due with MBD Attorneys. I then called Vodacom and told them to convert the numbers to prepaid since their contract has ended. These three numbers were taken on the same day but only one was converted to prepaid ***) and the other two to Red Flexi Zero *** & ***). Then I received an invoice indicating that Vodacom has billed me R480.95 for the month of September 2022 which is higher than the monthly contract amount initially for these numbers. However, Vodacom failed to debit the R480.95 for September 2022 from the banking details they have in their system.
I called four times in September and three times in October 2022 just to ensure that the numbers were converted to prepaid and was never told that the R480.95 failed to be paid or to go through. Today when I got an invoice for them once again failing to debit the R480.95 which I had to do an EFT via my bank. I have sent them a proof of payment on *** including customer care, legal and complaints emails. Now I am told that one contract ***) has been extended until December 2022 without my knowledge or agreement or consent.
The other two numbers have been converted to prepaid. Why did Vodacom extend my contract or renew it without my consent? I want all the numbers converted to prepaid and I do not want any contract with Vodacom. Now my bank decline has decline to change my account to a better account due to my credit profile messed up by *********** Vodacom employees. All I want is for all the numbers to be on prepaid or even if they take them back I do not care. I do not want a contract I did not consent or agree to.
I settled all the amount due with MBD Attorneys. I then called Vodacom and told them to convert the numbers to prepaid since their contract has ended. These three numbers were taken on the same day but only one was converted to prepaid ***) and the other two to Red Flexi Zero *** & ***). Then I received an invoice indicating that Vodacom has billed me R480.95 for the month of September 2022 which is higher than the monthly contract amount initially for these numbers. However, Vodacom failed to debit the R480.95 for September 2022 from the banking details they have in their system.
I called four times in September and three times in October 2022 just to ensure that the numbers were converted to prepaid and was never told that the R480.95 failed to be paid or to go through. Today when I got an invoice for them once again failing to debit the R480.95 which I had to do an EFT via my bank. I have sent them a proof of payment on *** including customer care, legal and complaints emails. Now I am told that one contract ***) has been extended until December 2022 without my knowledge or agreement or consent.
The other two numbers have been converted to prepaid. Why did Vodacom extend my contract or renew it without my consent? I want all the numbers converted to prepaid and I do not want any contract with Vodacom. Now my bank decline has decline to change my account to a better account due to my credit profile messed up by *********** Vodacom employees. All I want is for all the numbers to be on prepaid or even if they take them back I do not care. I do not want a contract I did not consent or agree to.
TM
Tebello M's update12 Oct 2022, 08:49
Reviewer Update
Vodacom is messing up my credit profile because the account is in my name but bank details are for my wife. They failed to debit my wife's account for almost five months and only found out in August when they handed the account to attorneys. The attorneys called me and we made arrangements to settle all the outstanding amounts. This contract pertains to three numbers whose contracts were ending at the end of July 2022.
I settled all the amount due with MBD Attorneys. I then called Vodacom and told them to convert the numbers to prepaid since their contract has ended. These three numbers were taken on the same day but only one was converted to prepaid ***) and the other two to Red Flexi Zero *** & ***). Then I received an invoice indicating that Vodacom has billed me R480.95 for the month of September 2022 which is higher than the monthly contract amount initially for these numbers. However, Vodacom failed to debit the R480.95 for September 2022 from the banking details they have in their system.
I called four times in September and three times in October 2022 just to ensure that the numbers were converted to prepaid and was never told that the R480.95 failed to be paid or to go through. Today when I got an invoice for them once again failing to debit the R480.95 which I had to do an EFT via my bank. I have sent them a proof of payment on *** including customer care, legal and complaints emails. Now I am told that one contract ***) has been extended until December 2022 without my knowledge or agreement or consent.
The other two numbers have been converted to prepaid. Why did Vodacom extend my contract or renew it without my consent? I want all the numbers converted to prepaid and I do not want any contract with Vodacom. Now my bank decline has decline to change my account to a better account due to my credit profile messed up by *********** Vodacom employees. All I want is for all the numbers to be on prepaid or even if they take them back I do not care. I do not want a contract I did not consent or agree to.
I settled all the amount due with MBD Attorneys. I then called Vodacom and told them to convert the numbers to prepaid since their contract has ended. These three numbers were taken on the same day but only one was converted to prepaid ***) and the other two to Red Flexi Zero *** & ***). Then I received an invoice indicating that Vodacom has billed me R480.95 for the month of September 2022 which is higher than the monthly contract amount initially for these numbers. However, Vodacom failed to debit the R480.95 for September 2022 from the banking details they have in their system.
I called four times in September and three times in October 2022 just to ensure that the numbers were converted to prepaid and was never told that the R480.95 failed to be paid or to go through. Today when I got an invoice for them once again failing to debit the R480.95 which I had to do an EFT via my bank. I have sent them a proof of payment on *** including customer care, legal and complaints emails. Now I am told that one contract ***) has been extended until December 2022 without my knowledge or agreement or consent.
The other two numbers have been converted to prepaid. Why did Vodacom extend my contract or renew it without my consent? I want all the numbers converted to prepaid and I do not want any contract with Vodacom. Now my bank decline has decline to change my account to a better account due to my credit profile messed up by *********** Vodacom employees. All I want is for all the numbers to be on prepaid or even if they take them back I do not care. I do not want a contract I did not consent or agree to.