vV
vrystater V

1 reviews | Active since Oct 2016

06 Oct 2016, 17:07

Vodacom is making too much money..and they dont care about their long time users!

<p>In March 2017 Vodacom sent me a Tablet with 2Gig Data, after deciding not to keep the device I cancelled it within 7 days and also phoned the cancellation department. The package was collected. Vodacom then Invoiced me for April, March & June, after logging a compliant an investiagtion was done and on the 11th of August a credit note was issued for R523.00 on the same day a Invoice was logged for R1634.93 on the same account that was closed-off by the issueing of the credit note.</p> <p> </p> <p>Until today, 06-10-2016 the issue is still not resolved today alone i have been spending well over 4hours with Vodacom on the line I have been transferred from Dep to Dep.</p> <p> </p> <p>In the mean time my main cell nr has been suspended for non-payment and I have received a email threat from vodacom of being handed over to the credit buro.</p> <p> </p> <p>I dont know what to do anymore!!!</p>

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Replies (2)
vV
vrystater V's update06 Oct 2016, 17:12
Reviewer Update

I meant March 2016

Vodacom
Vodacom's reply07 Oct 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team