Vodacom is making me pay insurance I cancelled !

On the 29th of September I went in store at Sandton Mandela square and cancelled my contract for insurance which I was told is effective immediately.

It’s currently November, and the insurance premiums are still showing on my statements, I am still charged for insurance? How ********* of Vodacom to do this ? Why am I still being charged????

So Vodacom staff intentionally never cancelled my contract but when I left they re assured me that I won’t be paying. Yet end of October they debited my account for this amount. *****ing from me basically! For a contract I nolonger want. I have been sending emails everyday regarding this matter but no one responds. Mind you I’m in the UK and it costs me a lot of money to call that side, which I did. Apparently a an incident was logged and they said they will get back to me . It’s been 3 weeks now , still nothing ??!! Can someone see to it that this matter is resolved cause I will not be paying for an insurance contact that I cancelled especially for a phone I no longer have! What a disappointment of a company!