Vodacom Is Making Me Pay For A Defective Product.

This is the third complaint and I have gotten no response yet<br> <br> I have now spent R190 on useless Vodacom suggestions. For the love of god please organise me a phone that works. I still have limited reception on my phone since it came back from repairs. I have been to the vodacom store countless times. I know everyones names now. This can't continue.<br> <br> After complaining that my phone still doesn't work I was told to get a sim swap. This cost an additional R70. Previously I had to pay R for a loan phone which was no where near the level of my entry level phone. I then had to pay R90 just for a nano sim card adapter.<br> <br> This is not my issue that the product I was given is defective. Please give me a WORKING phone. And respond to my complaint. I need a phone. <br> <br> Why is this still resolved? Who do I go to to resolve this ?