VG
Veroeska G

1 reviews | Active since Nov 2017

08 Aug 2019, 11:21

Vodacom is making life hell.

I went to vodacom Jacaranda, to change the debit date on my vodacom contract as I have been retrenched and would only have the amount to pay the cell contract on the end of the month. July the debit again whent of on the wrong day, I once again contacted Vodacom to correct the debit date, and to confirm that the amount would go of on the 30th. I was informed to pay R261.95 additional before they would open the account again as the debit bounced. I paid the additional amount and once again confirmed that they changed the debit date, I am in August now and still this has not been fixed. I have gone to Gezina and Myville branch as the debit once again did not go off on the correct date (I was informed that no manuel payments would be accepted and I needed to contact Vodacom again. I phoned them yesterday to find out what is going on and was informed that the debit would run 08/08/2019, Today is the 8th and they have suspended my account and locked me out again, the debit still has bot gone off my account even after I have phoned and once again asked what the problem is. PLEASE VODACOM!!! PLEASE GET YOUR ACT TOGETHER.

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