fF
fmoller F

1 reviews | Active since Jan 2017

10 Jan 2017, 15:33

Vodacom is making enough money not to care about new business!!!

<p>On the 13\12\2016 our company placed an order with the Vodacom business for additional 6 new lines.</p> <p>Due to the fact that we were aware that our business would be close during the December holidays we indicated on an official order what the delivery address is. After phoning numerous times during December as well as the first week in January and have spoken to numerous agents as well as Supervisors( Katie, Thandeka, Shane, Martin) and after numerous promises made by these agents, we still have not received the new lines. I have also request all the recording as well as the copy of the waybill for the couriers, but to date I have not received anything. We are currently loosing turnover due to the fact that we can not deploy our salesstaff. If Vodacom does not care about new business, then I suppose we need to start supporting business that values new business.</p>

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Replies (2)
Vodacom
Vodacom's reply10 Jan 2017, 15:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

fF
fmoller F's update10 Jan 2017, 16:23
Reviewer Update

Is that another empty promise. Not interested in speaking to another agent or consultant!!!