NJ
Natasha J
1 reviews | Active since Mar 2019
11 Jul 2025, 15:21
Vodacom is making Empty Promises
On the 20th of June 2025 @ 11h28, we received a call from Joice Raphotle with ref *** who advice we are in Credit with our account, and my Nr will go over to prepaid she will send us a email within 24 hours. We havent receive a email. I started to Query my statement see I must pay R206.00 when I wanted to pay the amount they said my contract will only expire in 2027. Again we started the query the account, Olivia is the only one who assisting me. They pulled the recording where Joice confirmed my nr will go over to pre paid, Joice called me this morning saying she got instruction to call me, as they didnt know what to say to me and I am still liable for the account as Vodacom cant be held responsible for account. We have request for the recording, as we want to take this matter further as I am paying for something I don't have.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Jul 2025, 08:06 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jul 2025, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jul 2025, 09:50Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2025, 09:50
Official
Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
NJ
Natasha J's updateReviewer Update
04 Aug 2025, 10:21Good morning still no feedback regarding the matter 2 months later, please we need urgent assistance regarding this.
NJ
Natasha J's update04 Aug 2025, 10:21
Reviewer Update
Good morning still no feedback regarding the matter 2 months later, please we need urgent assistance regarding this.
NJ
Natasha J's updateReviewer Update
18 Aug 2025, 14:17Again line have been disconnected, as they are keep on making promise and not telling the truth, how long does it takes to pull a recording then the people in Hello peter team listing to the recording and still nothing is getting done. We have sent a email to the omnibus man and to the same Attorneys who assisted with the please call me case. We need answers and action to be taken how can Joice Raphotle with ref 5/**********7365 say account have been paid up now we get a email from Simon.
Then we got EMAIL that state Joy said we got the device we dont have anything to show for contract which have been actived again, until 2027.
Vodacom can't sort any problems,
Vodacom have to take legal liablety for giving false information.
We will also go to Carte blanche as we have everything on record since we started with the issue.
Good day
Account Number:I26******
Thank you for your email. We appreciate you reaching out and would like to provide clarity regarding your account.
1. Our records indicate that your account was in arrears as of June 2024, which led to the suspension of services due to non-payment.
2. On 09 June 2025, the account was brought up to date following the deletion of contracts with associated costs.
3. Please note that the contracts were not served to full term, and as such, the account cannot be closed without the payment of a cancellation fee.
4. Our records also show that you were informed on 09 June 2025 that the account would be reactivated upon payment, which was subsequently processed.
5. If you would like to request access to call recordings related to this matter, you may do so by completing the Access to Information form available at: https://www.vodacom.co.za/vodacom/privacy-policy/access-to-information-act
6. As of today, your account remains in arrears with an outstanding balance of R1385.67.
We hope this information provides clarity. Should you have any further questions or require assistance, please don?t hesitate to contact us.
Regards
Simon Ramapuputla
Executive Client Liaison Officer
Client Liaison Office
***
Then we got EMAIL that state Joy said we got the device we dont have anything to show for contract which have been actived again, until 2027.
Vodacom can't sort any problems,
Vodacom have to take legal liablety for giving false information.
We will also go to Carte blanche as we have everything on record since we started with the issue.
Good day
Account Number:I26******
Thank you for your email. We appreciate you reaching out and would like to provide clarity regarding your account.
1. Our records indicate that your account was in arrears as of June 2024, which led to the suspension of services due to non-payment.
2. On 09 June 2025, the account was brought up to date following the deletion of contracts with associated costs.
3. Please note that the contracts were not served to full term, and as such, the account cannot be closed without the payment of a cancellation fee.
4. Our records also show that you were informed on 09 June 2025 that the account would be reactivated upon payment, which was subsequently processed.
5. If you would like to request access to call recordings related to this matter, you may do so by completing the Access to Information form available at: https://www.vodacom.co.za/vodacom/privacy-policy/access-to-information-act
6. As of today, your account remains in arrears with an outstanding balance of R1385.67.
We hope this information provides clarity. Should you have any further questions or require assistance, please don?t hesitate to contact us.
Regards
Simon Ramapuputla
Executive Client Liaison Officer
Client Liaison Office
***
NJ
Natasha J's update18 Aug 2025, 14:17
Reviewer Update
Again line have been disconnected, as they are keep on making promise and not telling the truth, how long does it takes to pull a recording then the people in Hello peter team listing to the recording and still nothing is getting done. We have sent a email to the omnibus man and to the same Attorneys who assisted with the please call me case. We need answers and action to be taken how can Joice Raphotle with ref 5/**********7365 say account have been paid up now we get a email from Simon.
Then we got EMAIL that state Joy said we got the device we dont have anything to show for contract which have been actived again, until 2027.
Vodacom can't sort any problems,
Vodacom have to take legal liablety for giving false information.
We will also go to Carte blanche as we have everything on record since we started with the issue.
Good day
Account Number:I26******
Thank you for your email. We appreciate you reaching out and would like to provide clarity regarding your account.
1. Our records indicate that your account was in arrears as of June 2024, which led to the suspension of services due to non-payment.
2. On 09 June 2025, the account was brought up to date following the deletion of contracts with associated costs.
3. Please note that the contracts were not served to full term, and as such, the account cannot be closed without the payment of a cancellation fee.
4. Our records also show that you were informed on 09 June 2025 that the account would be reactivated upon payment, which was subsequently processed.
5. If you would like to request access to call recordings related to this matter, you may do so by completing the Access to Information form available at: https://www.vodacom.co.za/vodacom/privacy-policy/access-to-information-act
6. As of today, your account remains in arrears with an outstanding balance of R1385.67.
We hope this information provides clarity. Should you have any further questions or require assistance, please don?t hesitate to contact us.
Regards
Simon Ramapuputla
Executive Client Liaison Officer
Client Liaison Office
***
Then we got EMAIL that state Joy said we got the device we dont have anything to show for contract which have been actived again, until 2027.
Vodacom can't sort any problems,
Vodacom have to take legal liablety for giving false information.
We will also go to Carte blanche as we have everything on record since we started with the issue.
Good day
Account Number:I26******
Thank you for your email. We appreciate you reaching out and would like to provide clarity regarding your account.
1. Our records indicate that your account was in arrears as of June 2024, which led to the suspension of services due to non-payment.
2. On 09 June 2025, the account was brought up to date following the deletion of contracts with associated costs.
3. Please note that the contracts were not served to full term, and as such, the account cannot be closed without the payment of a cancellation fee.
4. Our records also show that you were informed on 09 June 2025 that the account would be reactivated upon payment, which was subsequently processed.
5. If you would like to request access to call recordings related to this matter, you may do so by completing the Access to Information form available at: https://www.vodacom.co.za/vodacom/privacy-policy/access-to-information-act
6. As of today, your account remains in arrears with an outstanding balance of R1385.67.
We hope this information provides clarity. Should you have any further questions or require assistance, please don?t hesitate to contact us.
Regards
Simon Ramapuputla
Executive Client Liaison Officer
Client Liaison Office
***