RK
Rohann K

1 reviews | Active since Mar 2014

01 Oct 2021, 08:54

Vodacom is lying to customers.

I was phoned by a Vodacom call center agent stating that they don't want customers on my current contract type. and told me that they will be modifying my account to be in line with the new type of account. They stated that I will be paying less each month and getting more data. On the call i told them that i don't want an extra sim or data contract. They told me that it will just be my current number that will be modified.

But now it seems that they **** and registered a new data contract. This is unacceptable and exactly what I told them I DO NOT want to happen.

Once my current contract is done I will move away from Vodacom and NEVER do business with them again.

How can someone support a business that lies to its customers?

0
Replies (1)
Vodacom
Vodacom's reply01 Oct 2021, 09:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team