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Bruce W

1 reviews | Active since Sept 2017

12 Jan 2018, 12:50

Vodacom is losing this customer for good

I have been charged content services fees which I never signed up for (Same problem that Bidvest has sued Vodacom for), as well as other services which I never signed up for), and logged a call to have all historical fees credited. I have a case number (1- ********** 688510) and have been waiting for resolution before paying my account. Vodacom has now suspended my account. These bullying tactics will only serve to lose Vodacom this customer. I have been tolerating Vodacom's bad service for waaaay too long. "Power to you" My Ass.. (Unfortunately I have to select at least a 1 star rating to submit this.

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Replies (2)
Vodacom
Vodacom's reply12 Jan 2018, 14:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

BW
Bruce W's update21 Sept 2018, 16:13
Reviewer Update
I have resolved my issue (Vodacom), by moving to another service provider. Your service and accounting staff (telephonic and outlets) are ******** and arrogant. I expect you will take this complaint as an insult, and not appreciate that I am merely pointing out where you are going wrong. I spend hours of my precious time, which I'm not compensated for, and all I get is ignorance and arrogance. Once the rest of Vodacom's customers vote with their feet, like I have, you will spend millions to come to the conclusion that you could have listened to the feedback that I have been giving you for YEARS, and saved yourselves. Why am I even wasting more time on you losers? Goodbye.