Vodacom is losing their touch

Vodacom is really losing their touch. On the 10th of August I called in and spoke to someone by the name of Sylvia and advised her that I am having network problems and I was unable to send or receive WhatsApp messages or even go onto the internet. I had tried rebooting my phone and putting it on flight mode and manually selecting Vodacom under my network carrier list.

Sylvia then advised me that she couldn't find my number and she couldn't trace anything about my number and basically said in not so many words that she cant help me. Then in order to get rid of me, she said I should hang up reboot my phone and manually select Vodacom and she would call me back in 5minutes. Well it is now the 20th of August and she still has not called me back. Yesterday I had the same problem whereby my internet wasn't connecting.

I don't get why I must have network problems each and every week. It just doesn't make sense then to top it up your call centre agents are just a mess. I have only spoken to 1 consultant who seemed to know what they were doing, the rest are completely clueless Sylvia being at the top of the clueless team. Someone please tell her I am still waiting for her call back and it has been DAYS!!!!!!!!!!!!!!!!!!!!!