Vodacom is losing the plot - delayed service

Vodacom is losing the plot. All these years I've been applying for contract products and they've been delivering within 3 days. Now I app**** for another phone. Over a week and half I haven't heard anything from them. When I called to follow up they say they needed my documents to validate (which they have never asked for before and I got this info when I was the one who called them).

I sent the docs anyway. Now it's been a total of over 2 and half weeks and I haven't heard from them.

I don't want anyone to call me except for arranging for delivery of the phone, unless if there's something needed from me, which it's fair for Vodacom to tell me proactively and not wait for me to follow up first before getting the info.