mS
mox S

1 reviews | Active since Apr 2018

20 Apr 2018, 08:44

vodacom is looting us

i have upgraded my contract with vodacom in November 2017 so every month on the first i get R 200 airtime but after i get lots of deduction of my airtime then after 2days i have no airtime and since last year everyday i call voda and they tell me it will be fixed but nothing happened so i know on 1 may 2018 i will have to call and complain. i feel so angry when i think of voda.

0
Replies (4)
Vodacom
Vodacom's reply20 Apr 2018, 10:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Apr 2018, 11:08
Official

Good day

I have been advised that you have contacted and the matter has been attended to.

Regards

Kim

mS
mox S's update02 May 2018, 13:47
Reviewer Update
Finally vodacom solved my problem after lengthy months of complains i thank you
mS
mox S's update05 Jun 2018, 09:21
Reviewer Update
it happened again as i got R200.00 on the first and i have made few calls for less than 2 minutes but my airtime just disappeared again as vodacom last month they told me the problem is resolved i am very angry with vcodacom