Vodacom is loosing the plot and a good customer

Firstly I would like to say I have been a loyal Vodacom customer for 11 years with not 1 fault on my payment profile and I am sad to say Vodacom is about to loose a good customer.

My account is due for upgrade so I have been looking for a package to upgrade to but looking at what Vodacom has to offer its actually **************** compared to CellC, Telkom and MTN they are in excess of R300 to R500 more on a monthly basis to a comparable package their competitors are offering. To my dismay I decided to rather cancel my contract accept Vodacoms terms cut my losses and take up a fair offering from Telkom. So i called Vodacom on the 5th of May to cancel my contract but was kept waiting for approximately 15 mins and decided to call back another time I then called the next day on the 6th eventually got through to a person at cancelations. The very polite gentlemen on the other side proceeded to ask why I was cancelling and long story short he offered to do a deal match and for my convenience I agreed to give Vodacom another chance and this is where my actual problem starts this gentlemen did not call me back as he said he would a week went by and I called the cancelations department once again and explained to another Vodacom person on the phone what had happened and he assured me he would have this resolved and that I could expect a call back the next day to finalize and move forward. I did manage to get his name Mosa Elephant as a reference number could not be provided. It would be interesting to see if Vodacom will call me back to have this sorted out either way, I have been delayed by Vodacom.

I shall go to twitter and Facebook after this Vodacom is loosing the plot.